Privacy Policy

This notice explains how your personal data is processed when you visit the fst.com.tr website and when you contact us, in accordance with Article 10 of the Turkish Personal Data Protection Law No. 6698 (KVKK).

1. Data controller

2. Personal data we process

• Contact and quotation form: contact person’s name, company name, phone number, email address, the product category and service type you select, and the content of your message.
• Email and phone correspondence: the contact details you provide and the content of the correspondence.
• Technical logs: records kept by the server when the site is accessed (IP address, date and time of access, requested page, browser and device information).

The site has no user accounts, payments or online sales; we do not request special categories of personal data.

3. Purposes of processing

• Answering your questions, requests and quotation requests; providing product selection and technical support,
• Carrying out quotation, order and contract processes,
• Keeping the site secure and detecting misuse and technical errors,
• Fulfilling legal obligations and responding to requests from competent authorities.

4. Method of collection and legal grounds

Your personal data is collected when you send it to us through the contact form, email or phone, and automatically while you use the site. It is processed under Article 5(2) of the KVKK on the grounds that processing is directly related to the establishment or performance of a contract (c), is necessary for the data controller to comply with a legal obligation (ç), and is necessary for the legitimate interests of the data controller, provided that it does not harm your fundamental rights and freedoms (f).

5. Transfer of personal data

Your personal data may be transferred, only for the purposes above and to the extent necessary, to the service providers from which we obtain hosting and email services for the site, and to legally authorised public institutions. We do not share or sell your personal data to third parties for marketing purposes.

6. Third-party services

No content on the site is loaded from third-party servers; all content, including fonts and images, is served from our own server. The location map on the About Us and Contact pages is an image prepared with OpenStreetMap data (© OpenStreetMap contributors).

• Google Maps link: When you click the map image or the “Open in Google Maps” link, Google Maps (Google LLC) opens in a new tab. From that point on, your data is processed under Google’s privacy policy and may be processed on Google’s servers outside Türkiye; no data is sent to Google unless you click the link.

For Google’s data practices: policies.google.com/privacy

7. Cookies and browser storage

Our site does not use visitor analytics, tracking or advertising cookies. The only first-party cookie is pll_language, which remembers your language preference (valid for 1 year). When you close the cookie notice, this choice is stored in your browser’s local storage (fst_cerez_bilgi). You can delete or block cookies and local storage in your browser settings.

8. Retention period

Your personal data is kept for the period required by the applicable legislation or necessary for the purpose for which it is processed; when that period ends, it is deleted, destroyed or anonymised.

9. Your rights under the KVKK

Under Article 11 of the KVKK, you have the right to apply to the data controller to:

• learn whether your personal data is processed,
• request information if it has been processed,
• learn the purpose of processing and whether it is used in line with that purpose,
• know the third parties in Türkiye or abroad to whom it is transferred,
• request correction if it is incomplete or inaccurate,
• request its deletion or destruction under the conditions in Article 7 of the KVKK,
• request that corrections, deletions or destructions be notified to the third parties to whom the data was transferred,
• object to a result against you arising from analysis of the processed data exclusively by automated systems,
• claim compensation if you suffer damage due to unlawful processing.

10. How to apply

You can submit your requests using the methods set out in the Communiqué on the Procedures and Principles of Application to the Data Controller: in writing to our address above, by registered electronic mail (KEP), or from an email address registered in our system to info@fst.com.tr. Your request will be concluded free of charge as soon as possible and within 30 days at the latest, depending on its nature; if the process requires an additional cost, the fee in the tariff set by the Personal Data Protection Board may be charged.

11. Changes

We may update this notice when necessary; the current version is always published on this page.

Last updated: 26 September 2026